Refund and Exchange Policy
At Soul Treat, we are committed to offering natural and effective products to help you regain calm during stressful moments. If you are not completely satisfied with your purchase of the Bach Flower Remedy, please review our refund policy below.
Refunds
Refund Process
If you are unsatisfied with your purchase, please contact us within 30 days of purchase. To be eligible for a refund, the product must be unopened, unused, and in its original packaging.
Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Important
For safety and quality reasons, we do not accept returns of opened or tampered products.
Exchanges
If you received a defective or incorrect item, please contact us as soon as possible, and we will arrange for a replacement to be sent at no additional cost.
How to Initiate a Refund or Exchange
Contact Us: Email Ethel at soultreat.nz@gmail.com with the details of your request.
Return Shipping: Customers are responsible for return shipping costs, except in the case of defective or incorrect items. We recommend using a trackable shipping service.
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